Question 1

Are the colors of the products accurate in the pictures?

Accepted Answer

We make every effort to display our products as accurately as possible. However, please note that the colors may vary slightly due to lighting conditions and individual monitor settings. We recommend referring to the product description for additional information and contacting our customer support if you have specific color-related queries.

Question 2

Can I return or exchange an item?

Accepted Answer

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer easy returns and exchanges. Please review our Return Policy for detailed instructions and any applicable conditions.

Question 3

How do I determine the correct size?

Accepted Answer

We provide detailed size charts for each product to help you find the right fit. You can refer to the measurements provided and compare them to your own body measurements. If you need further assistance, our customer support team is ready to help you with sizing queries.

Question 4

How long does shipping take?

Accepted Answer

We strive to process and dispatch orders within 1-2 business days. The delivery time depends on your location and the shipping method chosen. Typically, orders within India are delivered within 3-7 business days, depending on the destination.

Question 5

How can I contact customer support?

Accepted Answer

We have a dedicated customer support team ready to assist you. You can reach out to us through the "Contact" page on our website or by emailing us at clothinstanofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

Question 6

Do you offer international shipping?

Accepted Answer

Currently, we only offer shipping within India. We do not provide international shipping services at the moment. We apologize for any inconvenience caused. However, we are continuously exploring options to expand our reach in the future. Stay tuned for updates on our shipping destinations.

Question 7

What if I receive a damaged or defective item?

Accepted Answer

We take utmost care in packaging and quality control, but if you happen to receive a damaged or defective item, please contact our customer support within 48 hours of receiving the product. We will assist you in resolving the issue by providing a replacement, exchange, or refund as per our Return Policy.

Question 8

How can I unsubscribe from your newsletter?

Accepted Answer

If you wish to unsubscribe from our newsletter and promotional emails, you can click on the "Unsubscribe" link provided at the bottom of any marketing email you receive from us. Alternatively, you can contact our customer support, and we will assist you in unsubscribing from our mailing list.

Question 9

Do you offer gift-wrapping services?

Accepted Answer

Yes, we offer gift-wrapping services for select products. During the checkout process, you will have the option to select gift-wrapping for your order. Please note that additional charges may apply for this service.

Question 10

What are the available payment methods?

Accepted Answer

We accept various payment methods, including credit cards, debit cards, net banking, and popular digital wallets. You can choose the option that is most convenient for you during the checkout process.

Question 11

How secure is my personal information on your website?

Accepted Answer

We take the privacy and security of your personal information seriously. Our website employs industry-standard security measures to protect your data. We utilize secure encryption protocols, and we do not store sensitive payment information. For more details, please refer to our Privacy Policy.

Question 12

Are your products ethically sourced?

Accepted Answer

Yes, we are committed to ethical practices and sustainability. We work closely with artisans and suppliers who adhere to fair trade principles, ensuring that our products are ethically sourced. We also prioritize environmentally friendly materials and processes wherever possible.

FAQ